Terms & Conditions

Customer Service


Our secure, state-of-the-art online shopping cart makes ordering easy.  In just a few clicks, you’ll put our efficient order processing department in motion.

Payment, Pricing & Promotions

We welcome payments via major credit cards (VISA, MasterCard, Discover, and American Express) and PayPal. 

 If you provide us with your e-mail address, we may occasionally notify you of special offers.  However, we are very sensitive to our customers’ e-mail preferences and will remove your e-mail address from these distributions upon request.

Please note that orders shipped to locations in New Jersey may be subject to a 7% sales tax.

Shipping & Delivery

We want online shopping to be not only convenient but fast.  When you order, you will find a range of shipping options.  Note that for FedEx or UPS delivery, a street address and phone number are required - no post office boxes, please. 

We are unable to offer refunds on shipping service charges - shipping is non-refundable.  Customs charges are paid by the customer, if required by the country of destination, outside the United States.

For assistance with tracking your order shipment, e-mail us at info@bguzel.com.

Returns & Replacements

While we want every order to be the perfect match, we realize that sometimes things don’t work out.  As you order from bguzel.com, you can be confident that we will makes things right.

If an item is defective or not what was ordered, we will cover the cost of return shipping and the cost of shipping the replacement item to you. 

In all other cases, the customer must pay return shipping.  Please enclose the shipping receipt and quote the order number on all correspondence. Returns must be received by bguzel.com in within 14 calendar days of original delivery.  Indicate whether you’d like us to credit your account or issue a refund.

Note that clearance items, altered/tailored items, and earrings cannot be returned.  Please try on and closely inspect all items before altering/tailoring or laundering them.

Privacy & Security

Bguzel.com makes every effort to preserve and protect your privacy and security, holding ourselves to the same standards we expect online.  If you provide us personal information, for example by subscribing to our e-news or ordering, we will not share, rent out, or sell it to other parties without your permission.  Our site also collects non-personally-identifiable data about our visitors so we can study what products are most popular and what can be improved. 

Our shopping cart transactions are encrypted using industry-standard SSL software, and all of our order information is stored on secured servers in secure locations.  As you shop online, check for “https” in the web page address and the closed lock symbol at the top or bottom of your web browser window -- these will indicate a secure connection.  Also, be sure to never send credit card or other personal information via e-mail -- e-mail isn’t secure, and we will never request this information via e-mail.